Customer Feedback

An interesting post this one as we treat Landlords, Tenants and Prospective Tenants as equal Customers.  Hence we receive so much feedback about our service.  The comments in this post compel us to thank our Landlords [for following our advice about presenting properties in a great condition], existing Tenants for looking after our properties for our Landlords and our Marketing department for refusing to take on sub-standard properties which are often then taken on by Letting Agents who simply don't care !

A prospective Tenant didn't want to use us initially as we have higher deposits than others.  Our Agent said[during a viewing] that this is down to the quality of properties we take on.  Also Tenant selection criteria is higher than other agents.  She then said "I realise this after looking at other agent's places.  Only Brookdale have shown me good standard places".  She then went on to say that she has a friend who works for a letting agent in Peterborough and she confirmed that Brookdale present the best properties to let.

Another prospective Tenant has found a property with another agent after viewing some Brookdale properties.  He advised us that if it does not go through he will come back to us straight away as our service level has been very good - he was really impressed with SMS property alerts and appointment confirmation.  The alerts he said "They are great.  Even if you don’t get a chance to look at them now - you always go back to them".

Again Thanks to our Landlords who enjoy Tenants who look after the property and have the incentive to continually improve their property and attract such quality Tenants.

Our motto is "Quality Property Management Begins With A Quality Tenant"!